Care And Maintenance Guide

The initial setup and continued care and maintenance of your rug:


When the rug arrives home it is important to position the rug adequately in your room. The rug should be placed in an area away from direct sunlight and it is good practice to rotate the rug regularly especially if sunligh falls on one area of the room.

A rug, no matter the construction, will fade if exposed for prolonged periods of time in sunlight. Usually the fading will be slow, and when noticed, the rug can be irreversibly damaged.

Furniture considerations and placement

If furniture is to be placed on a rug felted discs should be placed in between the rug and furniture legs.

Please be aware, that some heavy furniture, when positioned on a rug can pull the rug so that is will appear less square.


Regular vacuuming of your rug will be one of the best maintenance option you will have in ensuring the longevity of your rug. To get the best result possible, the following steps have been detailed below:

  • Vacuum your rug at least once a week.
  • For best result ensure the vacuum has a new bag, alternatively if you are using a bag-less vacuuming system, empty out the device prior to vacuuming.
  • Remove all furniture and obstacles from the rug.
  • Roll the rug and vacuum the floor underneath.
  • Unroll and vacuum the rug with a normal vacuum head. Do not use a rotating head vacuum on your rug, as this can do irreparable damage to your rug.

When something is spilt on your rug.

In the event that an accidental spill has happened or food has been dropped on your hand crafted rug, time will be of the essence and there are some simple steps by which you can follow to avoid your rug being damaged further.

Liquid spills

It is best to immediately and carefully blot the spill with a cloth or paper towel. The cloth or towel should be replaced regularly in order to extract as much liquid as possible. Do not rub the area as this will spread the split liquid, and the area impacted will become much larger to clean and could possibly damage the pile of your rug.

Please note, that pet soiling, especially that of cats, can damage a rug permanently if not extracted quickly and carefully.

Food or solids spillage

Food or solids which have been accidentally dropped on your rug will need to be removed carefully. Scoop up the food with the dull edge of a knife or spoon ensuring that you do not increase the area that will require attention. Blot any remaining evidence of the food spill to extracting as much as possible prior to cleaning the area further.

Crush marks

When the pile is crushed in transportation, this is not a fault and can be rectified by spraying a fine mist of water on the affected area. Vacuuming or massaging the yarn back to its normal state.

Please reference the section “our spot and stain guide” for specific details.

Your spot and stain guide

Removing spots from carpet can be successful depending upon the spot and how long it has been on the carpet. At times multiple applications of the spot removal solution or a second solution is required. Listed below is a general spot removal procedure. If the origin of the spot/stain is unknown, please begin with step 1.

If the origin of the spot is known begin at the appropriate step according to the table provided below.

Things to remember

  • Never use a circular motion to remove a spot/stain as this may destroy the texture of your rug.
  • The final step should always be to rinse with clear water, blot dry and put a thickness of several white paper towels over the damp area. Put a suitable weighted object on the pad of towels to keep the pad in contact with the rug.
  • Be certain to try, on an inconspicuous area of your carpet, any solution you plan to use as it may affect colour or texture. Do not use if colour in the test area marks off on a white paper towel.

Useful cleaning item

  • White paper towels or white terry towels.
  • Hand dish washing detergent, which does not contain lanolin or bleach. To make a detergent solution, mix ¼ teaspoon of a hand dish washing detergent with a cup of water.
  • Spray bottle for applying detergent and special solutions.
  • Household ammonia solution, which is 1 tablespoon of clear household ammonia to ½ cup of water.
  • Isopropyl rubbing alcohol.
  • 3 % hydrogen peroxide.
  • White vinegar solution made of 1/3 cup of white vinegar, 2/3 cup of water.
  • Good quality carpet spotters available at carpet stores and other outlets.